Saturday, November 2, 2013

Testers! Earn respect, not demand

I’ve seen many cases where testers complains about how they are treated in the project team. “We are NOT a second-class citizen in this project team!” “They don’t know how difficult it is to test software!” “Testing is not an activity of try and see if it works!” Sometimes there are some conflict between QA/test team and development team. QA team present estimate for testing some feature in the meeting and get offended when development team asks, “Would it take that long? Can't you automate that?” Or QA team shows all the bugs they found and questioning quality of the code.

I believe some sort of stereotype or perception actually comes with occupation. Maybe history of software testing discipline was not well received from the beginning. The point that I’m trying to make here is that we should not blame perception about the occupation. What matters is how you perform your job. And actually you can take advantage of the perception and use it for your own benefit.

Let me give you an example. What is your perception about a gardener? You would think that a person who works as a gardener mostly is not very educated, and it’s kind of work you don’t do, not because you cannot do but because you don’t have time to do or don’t want to do. I don’t think you would respect your gardener for the occupation, but you would respect him as a human being. You still have perception about the occupation.

Let’s say one day your gardener came to you and provide you following information. He measured PH of your garden soil of front and back yard and asks you to let him apply some nitrogen to prevent clover or lawn fungus. And provide you exact dose of nitrogen he will apply based on square footage of your yard. He also provides you the information about the growth of each garden tree along with the climate of your city, and informs you that the branch of front yard tree will block certain percentage of sunlight to your living room in next summer. And he shows 3D pictures of possible garden looks with some flower beds, new trees or relocation of your existing trees and asks you if you would like to try. He always come to your house on time and do the best garden work. He cleans up every single corner of the house and always nicely fold your water hose and sweep the front side of your house. Your garden grass, flowers and trees are all healthy and well maintained, and your garden looks the best in your neighbourhood. People visiting your house always mentions how nice your garden is.

Now, would you respect his passion and professionalism as a gardener? Would you continue to have him maintain your garden? Would you recommend this guy? Would you stand when someone bad mouth about gardener being lazy and not educated?

Respect is not something you demand and get. You EARN respect from others. What is important in your testing job is doing your work with your passion and professionalism. You can differentiate yourself from others by continuously improving yourself and trying innovative approach. When you do that, perception of the QA role become meaningless. People will respect your passion and professionalism. They already have low expectation, but you exceeded far above of their expectation. Guess who gets the promotion?     

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